Store credit

Turn returns into future sales with automated store credit

Retain customers and revenue by offering store credit instead of refunds—all handled automatically.

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Boost customer loyalty with effortless Store credit

With our Store Credit feature, you can allow shoppers to receive store credit instead of a cash refund. This way, you don’t lose the customer or the transaction value. The process is fully automated—you don’t have to worry about creating gift cards manually or updating refund information. We take care of all the business logic, making it easy for you to focus on your business while we handle the rest.

Now featuring Instant Store Credit, the fastest option for refunds

Your customers receive store credit immediately after registering a return, allowing them to go back to shopping right away. This instant gratification makes customers more inclined to select store credit over a refund. Plus, you’re protected in case customers don’t return items correctly—the authorized amount will be captured and displayed in your balance if that happens.

50%

increase in repeat purchases

Customers are more likely to return and shop again when they have store credit.

25%

reduction in refunds issued

Preserve revenue by offering store credit as an alternative to refunds.

35%

increase in upsells

Customers with store credit often spend more on their next order.

50%

increase in repeat purchases

Customers are more likely to return and shop again when they have store credit.

50%

increase in repeat purchases

Customers are more likely to return and shop again when they have store credit.

Don’t let returns result in lost revenue

Effortless store credit management

Automate the entire store credit process. 8returns handles the issuance of store credit, adjustments to refund amounts, and all associated business logic. This eliminates manual tasks for your team and reduces the chance of errors.

Encourage future purchases with bonus credit

Incentivize customers to select store credit by offering bonus credit. This encourages them to find a new product they love and gives your brand a second chance to impress the customer, leading to increased sales.

Instant store credit for customers

Customers receive instant store credit upon registering a return, allowing them to start shopping right away. This immediacy enhances the customer experience and increases the likelihood they’ll choose store credit over a refund.

Increase upsells

Customers with store credit tend to spend more on their next order. This means higher average order values and more revenue for your business.