Customizable return policy

Put returns on autopilot without losing control

Save time, reduce costs, and promote sustainability with dynamic return policies tailored to your business needs.

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Transform your returns process with custom return policies

You can create and customize your return policies exactly as you need them—without giving up control. Set up rules for a dynamic returns process that adapts to different products, customer segments, and return reasons. Save time by automating decisions and route returns more efficiently to any destination of your choice, including store locations, resale channels, donation centers, and more. If it doesn’t make economic sense to have the shopper ship the item back, you can forego label costs completely and allow customers to simply keep their items.

Now featuring Instant Store Credit, the fastest option for refunds

Your customers receive store credit immediately after registering a return, allowing them to go back to shopping right away. This instant gratification makes customers more inclined to select store credit over a refund. Plus, you’re protected in case customers don’t return items correctly—the authorized amount will be captured and displayed in your balance if that happens.

15%

reduction in return shipping costs

Optimize shipping by efficiently routing returns or eliminating unnecessary shipments.

30%

increase in customer loyalty

Enhance satisfaction by offering personalized return options to your best customers.

20%

decrease in carbon footprint

Promote sustainability by reducing unnecessary shipments and waste.

15%

reduction in return shipping costs

Optimize shipping by efficiently routing returns or eliminating unnecessary shipments.

15%

reduction in return shipping costs

Optimize shipping by efficiently routing returns or eliminating unnecessary shipments.

Experience the power of dynamic, efficient, and sustainable returns

Fully customizable return policies

Design return policies that fit your business perfectly. You can set up rules based on order country, product type, customer segment, or return reasons, ensuring each return is handled in the most effective and sustainable way.

Efficient and sustainable return routing

Save money on shipping and reduce environmental impact by routing returns to the most appropriate destination—be it a warehouse, retail store, resale partner, or donation center. This not only cuts costs but also minimizes your carbon footprint by avoiding unnecessary shipments.

Eco-friendly return options

If returning an item isn’t economically or environmentally viable, allow customers to keep it. This saves on shipping costs and prevents products from ending up in landfills.

Reward and retain loyal customers

Boost customer loyalty by offering exclusive return options. Extend return windows for VIP customers or provide free returns to those who join your loyalty program. Personalized policies make your best customers feel valued and more connected to your brand.