Exchanges

Boost retention with seamless exchanges

Turn refunds into exchanges and keep your customers satisfied—all automatically.

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Retain more revenue with exchanges

You can allow your shoppers to exchange items directly within the returns portal. Instead of losing a customer and a sale through a refund, you keep the transaction active by enabling customers to choose a new item that better suits their needs. The best part? It’s all automated. You don’t have to worry about creating new orders for exchange items or updating refund amounts—we handle all the business logic for you.

Now featuring Instant Store Credit, the fastest option for refunds

Your customers receive store credit immediately after registering a return, allowing them to go back to shopping right away. This instant gratification makes customers more inclined to select store credit over a refund. Plus, you’re protected in case customers don’t return items correctly—the authorized amount will be captured and displayed in your balance if that happens.

25%

reduction in refunds issued

Preserve revenue by converting refund requests into exchanges.

25%

reduction in refunds issued

Preserve revenue by converting refund requests into exchanges.

25%

reduction in refunds issued

Preserve revenue by converting refund requests into exchanges.

Don’t lose customers to refunds

Seamless exchange experience for customers

Provide a hassle-free process where customers can easily select replacement items within the returns portal. This convenience enhances customer satisfaction and encourages them to continue shopping with your brand.

Automated business logic handling

Let us take care of the complexities. We automatically create new orders for exchange items and adjust refund amounts, eliminating manual tasks for your team and reducing the chance of errors.

Retain revenue and reduce refunds

By turning refunds into exchanges, you maintain sales and improve your bottom line. Keeping customers engaged with your products reduces churn and fosters long-term loyalty.

Customizable exchange policies

Tailor exchange options to fit your business model. Whether it’s exchanging for different sizes, colors, or entirely different products, you have full control over what options are available to your customers.