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Insights
Unlock actionable insights to boost your business
Better understand your customers, enhance products, and drive sustainable growth.
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Gain a comprehensive view of your returns performance
Uncover how returns affect your business at a glance. Gain a complete understanding of how much revenue you’re retaining and track trends to assess the impact of your enhancements on the returns process and customer experience. By understanding which products your shoppers return and why, you can proactively prevent unnecessary returns and better meet customer expectations from the start.
Now featuring Instant Store Credit, the fastest option for refunds
Your customers receive store credit immediately after registering a return, allowing them to go back to shopping right away. This instant gratification makes customers more inclined to select store credit over a refund. Plus, you’re protected in case customers don’t return items correctly—the authorized amount will be captured and displayed in your balance if that happens.
10%
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reduction in return rates
Identify and address common return reasons to minimize returns.
10%
reduction in return rates
Identify and address common return reasons to minimize returns.
10%
reduction in return rates
Identify and address common return reasons to minimize returns.
Learn more about your shoppers, your products, and how your store runs
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Smarter operations with comprehensive data
Uncover how returns affect your business operations. With Insights, you gain a detailed view of your returns performance, helping you make informed decisions to optimize processes and improve efficiency. Discover how much revenue you’re retaining through exchanges and assess the impact of your improvements over time.
Understand why items are returned
Get more valuable feedback from your customers by understanding which products are returned most frequently and the reasons behind these returns. With item-specific return reasons, you can take action faster to address product issues, adjust descriptions, or improve quality, thereby reducing unnecessary returns and enhancing customer satisfaction.
Meet and retain your best customers
Insights reveal who your regular shoppers are and introduce you to your newest brand champions. Analyze customer behaviors post-purchase to understand how returns affect crucial retention metrics like time to repeat purchase and average order value. Identify customers who return products most and least often to tailor your strategies, enhance loyalty, and increase lifetime value.
Empower your team with actionable insights
Equip your team with the knowledge of what, when, and why certain items are coming back. Measure performance metrics and act on customer feedback to improve your operations, marketing, and product development. With all this information at your fingertips, your team can make data-driven decisions that drive sustainable growth.
8returns is taking care of every client and their returns
Automate and manage your returns easily starting now
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