Reduce refunds with exchangesBoost retention with seamless exchanges
Turn refunds into exchanges and keep your customers satisfied—all automatically.
Retain more revenue with exchanges
You can allow your shoppers to exchange items directly within the returns portal. Instead of losing a customer and a sale through a refund, you keep the transaction active by enabling customers to choose a new item that better suits their needs. The best part? It's all automated. You don't have to worry about creating new orders for exchange items or updating refund amounts—we handle all the business logic for you.
reduction in refunds issued
Preserve revenue by converting refund requests into exchanges.
Don't lose customers to refunds
Seamless exchange experience for customers
Provide a hassle-free process where customers can easily select replacement items within the returns portal. This convenience enhances customer satisfaction and encourages them to continue shopping with your brand.
Automated business logic handling
Let us take care of the complexities. We automatically create new orders for exchange items and adjust refund amounts, eliminating manual tasks for your team and reducing the chance of errors.
Retain revenue and reduce refunds
By turning refunds into exchanges, you maintain sales and improve your bottom line. Keeping customers engaged with your products reduces churn and fosters long-term loyalty.
Customizable exchange policies
Tailor exchange options to fit your business model. Whether it's exchanging for different sizes, colors, or entirely different products, you have full control over what options are available to your customers.
Seamless exchange experience for customers
Provide a hassle-free process where customers can easily select replacement items within the returns portal. This convenience enhances customer satisfaction and encourages them to continue shopping with your brand.
Automated business logic handling
Let us take care of the complexities. We automatically create new orders for exchange items and adjust refund amounts, eliminating manual tasks for your team and reducing the chance of errors.
Retain revenue and reduce refunds
By turning refunds into exchanges, you maintain sales and improve your bottom line. Keeping customers engaged with your products reduces churn and fosters long-term loyalty.
Customizable exchange policies
Tailor exchange options to fit your business model. Whether it's exchanging for different sizes, colors, or entirely different products, you have full control over what options are available to your customers.
We deliver real impact for our customers across their entire returns process.
"With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns."
Built to give you full visibility, control, and flexibility across every return
Turn returns into future sales with automated store credit
Retain customers and revenue by offering store credit instead of refunds—all handled automatically.
Drive more exchanges with Shop now
Delight your customers with seamless exchanges and unlock new revenue streams for your brand.
Offer tailored return experiences with custom return types
Enhance customer satisfaction and retention by providing return types that fit your unique business needs.
Automate and manage your returns easily starting now
