Customizable return policy

Put returns on autopilot without losing control

Save time, reduce costs, and promote sustainability with dynamic return policies tailored to your business needs.

Put returns on autopilot without losing control
Asphaltgold
Emma & Noah
Snocks
Fielmann
FILA
OACE
Got Bag
Juicy Couture
Kess Berlin
Lanius
Pegador
Hunter
Asphaltgold
Emma & Noah
Snocks
Fielmann
FILA
OACE
Got Bag
Juicy Couture
Kess Berlin
Lanius
Pegador
Hunter
Asphaltgold
Emma & Noah
Snocks
Fielmann
FILA
OACE
Got Bag
Juicy Couture
Kess Berlin
Lanius
Pegador
Hunter

Transform your returns process with custom return policies

You can create and customize your return policies exactly as you need them—without giving up control. Set up rules for a dynamic returns process that adapts to different products, customer segments, and return reasons. Save time by automating decisions and route returns more efficiently to any destination of your choice, including store locations, resale channels, donation centers, and more. If it doesn't make economic sense to have the shopper ship the item back, you can forego label costs completely and allow customers to simply keep their items.

15%

reduction in return shipping costs

Optimize shipping by efficiently routing returns or eliminating unnecessary shipments.

30%

increase in customer loyalty

Enhance satisfaction by offering personalized return options to your best customers.

20%

decrease in carbon footprint

Promote sustainability by reducing unnecessary shipments and waste.

Experience the power of dynamic, efficient, and sustainable returns

Fully customizable return policies

Fully customizable return policies

Design return policies that fit your business perfectly. You can set up rules based on order country, product type, customer segment, or return reasons, ensuring each return is handled in the most effective and sustainable way.

Efficient and sustainable return routing

Efficient and sustainable return routing

Save money on shipping and reduce environmental impact by routing returns to the most appropriate destination—be it a warehouse, retail store, resale partner, or donation center. This not only cuts costs but also minimizes your carbon footprint by avoiding unnecessary shipments.

Eco-friendly return options

Eco-friendly return options

If returning an item isn't economically or environmentally viable, allow customers to keep it. This saves on shipping costs and prevents products from ending up in landfills.

Reward and retain loyal customers

Reward and retain loyal customers

Boost customer loyalty by offering exclusive return options. Extend return windows for VIP customers or provide free returns to those who join your loyalty program. Personalized policies make your best customers feel valued and more connected to your brand.

We deliver real impact for our customers across their entire returns process.

Makaro Jewelry
Makaro Jewelry
"Even complex rules can be set up directly in 8returns, allowing us to automate customized processes. The best part? We can keep our returns management lean and focus on our core competencies."
Veronika Plank-BachseltenHead of Logistics & Supply Chain Management

Automate and manage your returns easily starting now

Product shoes with return reason tags
Customizable return policy | 8returns